Terms and Conditions
Last updated: 4 August 2026
LEGAL IDENTIFICATION PENDING COMPLETION: Legal name, NIF/CIF and registered address will be added here when confirmed.
These Terms govern use of ibizaprivate.es and requests or bookings made with Ibiza Private.
1. Operator and contact
Operating name: Ibiza Private
Website: https://ibizaprivate.es
Telephone/WhatsApp: +34 745 034 450
Email: ibizaprivate@yahoo.com
Public contact address: Ibiza, Islas Baleares, Spain
2. Quotations and bookings
A website form or message is a request, not a confirmed booking. A booking is confirmed only when we expressly confirm the service, price, date, pickup details and any required payment or deposit. The customer must verify the confirmation and promptly report any error.
3. Customer responsibilities
- Provide complete and accurate contact, route, date, time, passenger, luggage and flight information.
- Be reachable and ready at the agreed pickup point and time.
- Inform us in advance about child seats, accessibility needs, excessive luggage, animals or other special requirements.
- Behave safely and lawfully and follow reasonable driver or supplier instructions.
4. Prices and payment
Prices are those confirmed for the stated service. Additional waiting time, route changes, extra stops, cleaning, damage or services not included in the confirmation may incur an additional charge disclosed where reasonably possible. Payments may be handled by third-party processors under their own terms.
5. Changes, cancellations and refunds
Requests to change or cancel a booking must be made through the published contact channel. Any cancellation deadline, deposit condition or refund rule communicated in the quotation or confirmation forms part of the booking. Refunds, where due, are returned through the original payment method and may take the payment provider’s processing time.
6. Delays, flights and waiting
Customers must provide correct flight or arrival information. Where flight tracking is included, reasonable adjustments will be made, but transport may be affected by traffic, road closures, weather, airport or port disruption and other circumstances outside reasonable control. Contact us immediately if pickup conditions change.
7. Vehicles and third-party suppliers
A vehicle of equivalent capacity or standard may be substituted when operationally necessary. Services may be fulfilled by vetted independent transport or service providers. This does not remove any rights the customer has under mandatory consumer law.
8. Safety, refusal and damage
Service may be refused or ended where conduct is unlawful, abusive, dangerous, excessively intoxicated or risks people or property. The customer may be responsible for damage or exceptional cleaning caused by members of their party.
9. Liability
Nothing in these Terms excludes liability that cannot legally be excluded. Subject to mandatory law, we are not responsible for indirect losses or failures caused by inaccurate customer information, third-party disruption or events outside reasonable control.
10. Intellectual property and website use
Website content, branding and materials may not be copied or commercially reused without permission. Users must not misuse the website, interfere with its operation or attempt unauthorised access.
11. Privacy, law and disputes
Personal data is handled under our Privacy Policy. These Terms are governed by Spanish law, without limiting mandatory consumer protections. Please contact us first so we can try to resolve any complaint promptly.